Access to Health Records

General

When you register with us, we create a confidential health record for you which we keep securely and which we use to record all your consultations with us. We also add to this any information we receive from your attendances at the hospital. walk in centre, emergency services etc. For students from England or Wales, we also receive your previous GP records, which often go back to the time of your birth.

You have the right to access your health records. This is governed by various pieces of legislation such as the General Data Protection Regulation and Access to Health Records Act. For a full explanation, please visit the NHS Choices (https://www.nhs.uk/pages/home.aspx) website

 

Applying for Access

If you would like to make an Access Request, please download the Access to Medical Records form and complete this fully. This needs to be returned to the health centre via email to studenthealth@exeter.ac.uk using the University email system, alternatively this can be handed in to the health centre in person.

We are now required to request proof of ID before we can complete the request and aim to complete your request within 1 month.

Access to Medical Records Form

Charges

  • Whilst we no longer charge for access to medical records, we may apply a small administration fee of 20p a sheet to a maximum of £5 where duplicated requests are required.

Receiving Your information

We will reply to simple queries by return email. For viewing records, we will make a suitable appointments. Copies of records will be provided in print form for you to collect from reception, but can be provided electronically if requested. Please be prepared to provide photographic ID.

Feedback

If there are any issues about our service then we will be happy to hear back from you about your experience.